Speakers


jose alvarenga, bba

Informatics Analyst, MD Anderson Cancer Center
Houston, Texas

Jose R. Alvarenga is an Informatics Analyst for the Physician Relations team at the University of Texas MD Anderson Cancer Center. In 2008, he acquired Business Administration & Finance Bachelor’s degree from Houston Baptist University. Over his 2 year tenure with Physician Relations he has developed various business intelligence tools that have allowed the Physician Liaison Program to optimize referral development, efficiently grow and identify its referring provider base while validating the department’s value to leadership.


holly aldridge

Manager - Business Development, Cook Children's Healthcare System
San Angelo, Texas 

Holly Aldridge is an accomplished nursing leader with extensive experience in progressive leadership, strategic planning, service line development and relationship building. Her 15+ years of experience as a nurse leader transitioned well to her current position with Cook Children's Healthcare System in Fort Worth, Texas as the manager of Business Development. Here she leads a team of 6 physician liaisons that cover the state of Texas, works alongside system leadership on development initiatives and strives to cultivate and mentor future leaders.


Monica Aunan

Business Analyst, UnityPoint Health
Des Moines, Idaho

Monica Aunan has been with UnityPoint Health - Des Moines as the Physician Liaison for the past 5 years. She engages with both employed and independent physicians to maximize care coordination and physician relations in the Central Iowa area. Amanda Gerardy, MHA has served as the Business Development Strategist for UnityPoint Health-Des Moines for the last 4 years. She analyzes and operationalizes data for clinical excellence, strategic planning and improvement within UnityPoint Health - Des Moines.


Kriss barlow

Principal, Barlow/McCarthy
Hudson, Wisconsin 

Kriss Barlow has earned a national reputation as an expert in physician relationship and growth strategies for clients. She builds physician engagement - increasing referrals and delivering meaningful, measurable results. She is a sought after speaker and trainer, and is the author of four books on physician relationships. Kriss served on the Board of Directors for the AHA's Society for Strategy and Market Development (SHSMD) and is a certified sales instructor.


susan boydell

Partner, Barlow/McCarthy
Dallas, Texas 

Susan Boydell is a partner with Barlow/McCarthy specializing in helping hospitals and health systems create customized solutions for referral development, leakage improvement, developing teams and keeping organizations one step ahead of trends. Susan has more than 25 years of experience working for large health care systems. Before joining Barlow/McCarthy, Susan led business growth strategy at Texas Health Resources and was the marketing and brand leader with BayCare Health System.


Darren Burch

Physician Outreach Liaison, Legacy Health System
Portland, Oregon 


Darren Burch is a Physician Outreach Liaison for the Legacy Health System in Portland, Oregon. He is a healthcare strategist with over 13 years of experience specializing in healthcare business and programmatic development. He has worked across the healthcare continuum including skilled nursing, memory care, home health, LTAHs, large acute care hospital systems, and academic medical centers.


Eric Chang

Physician Communications Manager, UMass Memorial Health Care
Worcester, Massachusetts 

Since June 2017, Eric Chang has served at UMass Memorial Health Care as its Physician Communications Manager, responsible for boosting the system’s communications efforts for its employed and private physician population. Eric has more than 20 years of diverse, corporate communications experience across several industries, including health care, finance and retail. A graduate of Boston University, he has held communications roles at CVS Health, Shire Pharmaceuticals and Staples Inc.


jill coyle

Oncology Physician Liaison Manager, MaineHealth Cancer Care Network
Portland, Maine

Jill is the Oncology Physician Liaison Manager for the MaineHealth Cancer Care Network. She has her MBA from Boston University and is a Registered Nurse. She is skilled in system management and improving delivery of health care and has won numerous national and regional awards recognizing her contributions. Jill dedicated the last 25 years to improving health outcomes through the biotech and pharmaceutical sector. She served in leadership, business development, and customer facing roles.


Erin Fitzgerald

Manager, Physician Relations, MD Anderson Cancer Center
Houston, Texas 

Erin Fitzgerald, Manager, Physician Relations began her career at MD Anderson Cancer Center in the summer of 2011. She earned her Masters of Business Administration degree at Texas Woman’s University and her Bachelor of Science degree at The University of Texas. Erin has over 12 years of physician liaison, business development and marketing experience in the healthcare industry. Erin is currently the manager of the Physician Relations Program, a team of 7 physician liaisons and 2 project managers. Prior to her managerial role, Erin was a Senior Physician Liaison for 7 years with MD Anderson. 


Holly grice

Massachusetts Eye and Ear, 
Boston, Massachusetts 

Holly Grice is a Physician Liaison for Massachusetts Eye and Ear, a Harvard Teaching Hospital located in Boston, Massachusetts.  She has over 13 years of experience in healthcare business development working in pharmaceutical sales, skilled nursing, memory care, acute care hospital systems and academic medical centers.  In addition to pursuing a career in healthcare, Holly formerly worked in political fundraising and also served as a sergeant in the U.S. Army Reserves.


Donna grider

Specialty Care Physician Liaison, Indiana University Health
Indianapolis, Indiana 

Donna Grider currently serves as the Cardiovascual Services Specialty Care Liaison for IU Health. Donna has served IU Health for over 15 years as a liaison and has helped to successfully grow and shape the future of the Cardiovascular business of IU Health over the past several years. 


Kathleen Harkins

President, Harkins Associates
Liberty, New York 

Prior to forming Harkins Associates in 2004, Kathleen Harkins was employed as Chief Marketing Officer for an integrated managed provider organization, where she managed physician relations, drove engagement strategies, developed and launch new service, and conducted contracting with regional employers. As Vice President of Sales and Marketing for a developer of free-standing healthcare facilities, Kathleen was responsible for the sales / physician liaison organization, and market strategy. Previously, she was Director of Marketing & Sales for national hospital consulting and management firm. Kathleen is a trained facilitator for consultative selling and certified "train-the-trainer". Over the past fourteen years Kathleen has been working with health systems, accountable care organizations, ambulatory care, post-acute providers, and physician groups in areas of physician relations and business development. Harkins Associates publishes the newsletter, Healthcare Consultative Selling™ and Kathleen is a regular contributor to online and print publications, such as Becker’s Hospital Review.


Christine Lynn Hein, md

Maine Medical Center
Portland, Maine

Dr. Hein graduated from Dartmouth Medical School in 2001, returned to Maine to complete her emergency medicine residency at Maine Medical Center and served as Chief Resident in her final year.  Following graduation, Dr. Hein assumed a position as an attending physician at Maine Medical Center and was honored to be selected as a 2009 American College of Emergency Physicians National Teacher of the Year.  Dr. Hein enjoys the wide variety of patients in her practice of emergency medicine as well as teaching residents and medical students. 

Currently Dr. Hein is the Associate Medical Director for the Department of Emergency Medicine and the Director of Provider Wellbeing & Peer Support at Maine Medical Center.  She is also an Assistant Professor of Emergency Medicine at Tufts University School of Medicine.  Clinical research interests include burnout, resiliency, and women’s issues in medicine.

Outside of work, Dr. Hein is married, has five lively and active children and enjoys running races of all distances.  She has completed 35 marathons, including the Boston Marathon nine times.  Other interests include skiing and traveling. 


Chris hemphill

Director of Client AI and Operations, Symphony RM
Atlanta, Georgia

Chris Hemphill specializes in data science and AI to help drive outreach and engagement efforts for healthcare systems. Chris's obsession is using data to find "The Hidden Side of Everything," and his current work at SymphonyRM heavily focuses on using data to drive physician liaison success.


nancy herin

Physician Relations Manager, Dayton Children's Hospital
Dayton, Ohio 

Nancy Herin is the Physician Relations Manager at Dayton Children's Hospital. Nancy has over 10 years of experience providing executive administrative support and exceptional customer service both inside and outside the healthcare industry. She has worked as a physician liaison for 5 years. Over the last year, she has taken on a new position within the hospital as the internal Physician Relations Manager where she recruits, on-boards, markets, and retains physicians and their families. She works closely with the external liaisons and service line marketing divisions, as well as clinical support staff and senior leadership, to ensure providers are able to operate with patient-centered focus and without internal barriers. Nancy earned her Bachelor's Degree in Speech Communications from The University of Georgia. 


Dana Huston

Physician Liaison, Community Health Network
Indianapolis, Indiana

Dana has spent her entire 25+ year career in a variety of sales and marketing roles. However, her favorite role is being a Physician Liaison with Community Health Network for the past 7 years. Dana’s passion for her work is fueled by her organization’s leadership team and patients-first culture. Dana is one of 5 liaisons who report up through the VP of Access and Operations. Dana currently represents the Women’s & Children’s product line throughout a 5 hospital geography. Dana is honored to represent a team that is greatly valued throughout her organization.


Georgina Koch

Physician Liaison, Michigan Medicine
Ann Arbor, Michigan 

Georgina Koch is a Physician Outreach Liaison for Michigan Medicine in Ann Arbor, Michigan. For the past seven years, Georgina worked with the Physician Relations and Outreach team to develop strategies that improve communication, coordination, and collaboration between referring providers and Michigan Medicine. She is skilled in project management and well versed in continuing medical education. Previously, Georgina worked eleven years as a retail store sales manager. She earned her Bachelor of Science degree in Business Management and Marketing from Cleary University in Howell, Michigan.


Denise LaGrange 

Director, Physician Relationship Management, Northwell Health Ambulatory Services
Manhasset, New York

Denise is an energetic, high-performing sales and account management professional with a strong record of recruiting, training and coaching sales professionals focused on the healthcare sector. After 20 years in the pharmaceutical industry in sales, sales training and management roles, Denise transitioned to the private practice sector.  In a fast-paced and rapidly changed healthcare environment, Denise has built and led dynamic physician liaison teams for independent specialty practice groups.  Currently, Denise is the Director, Referral & Market Development, at Pain Specialists of America based in Austin, TX.


Alan London, md

Director, BDC Advisors
Indianapolis, Indiana

Alan is an internationally recognized healthcare leader with over 30 years of experience as a senior business executive, chief medical officer, entrepreneur, and management consultant in the national and international healthcare markets. He has significant expertise in mergers and acquisitions, a proven ability to forge strategic hospital / physician partnerships, and a track record of completing successful healthcare ventures within a variety of healthcare financing and delivery systems. Alan has particular expertise in the emerging retail and consumer health marketplace, and has significant experience in contracting with health plans, large self-insured employers and public payers.

Immediately prior to joining BDC Advisors, Alan was a senior executive at Walgreen Company, where he served as Vice President, Strategic Clinical Partnerships. He provided strategic direction and leadership for the expansion and clinical management of Walgreen’s retail and consumer healthcare business, while also serving as Chief Medical Officer of Take Care Health Systems, Walgreen’s 400+ retail clinic division.

Prior to that, he founded the London Group International, a healthcare strategy and innovation firm which formed successful joint ventures for post-acute and primary care ventures with Johns Hopkins, Partners HealthCare, Duke University, and Advocate Health Care, as well as launching a chain of independent dental centers in Canada.

From 1995 to 2007, Alan served as Executive Director, Managed Care and then International Business Development, and Chairman, Cleveland Clinic Health System (CCHS) Physician Organization. For the decade prior to joining the Clinic, Alan served as Executive Vice President and National Medical Director of the Tenet Healthcare Corporation reporting to the CEO of the $10 billion publicly traded international healthcare company.

Alan is Board Certified in Family Medicine, completing his residency at the University of California, Irvine. He earned his medical degree from the Medical College of Ohio, and a Bachelor of Science from the University of Cincinnati. Alan serves as a member of the national Physicians Advisory Council for WellPoint, Inc., was a nine-year member of the Advocate Physician Partners board in Chicago, and was a board member of Worldcare International, Cambridge, Massachusetts. He is a frequent national speaker for organizations which include The Advisory Board, the AHA, Wharton Business School, and The Leadership Institute.


Stacie McClellan

Director, Provider Relations, Wake Forest Baptist Health
Winston-Salem, North Carolina 

Stacie McClellan is currently the Director, Provider Relations, for Wake Forest Baptist Health in Winston-Salem, NC.  In this role, she has responsibility for leading six physician liaisons in referral growth as well as collaborating with marketing to lead the Health System’s physician marketing and communications. Her team has been successful in cultivating lasting and trusted relationships, giving them an edge in gathering market intelligence, which has lead the Health System to make some of their largest strategic decisions. Stacie joined Wake Forest Baptist Health in 2007 to help with the launch of the Provider Relations program as the Physician Liaison for Brenner Children’s Hospital.  With the support of leadership, she has worked to expand and enhance the Provider Relations Program to be one of the oldest and most consistent programs in NC.   


Michelle McMillan 

Assistant Director, Physician Services, Children's Mercy
Kansas City, Missouri 

Michelle began the Physician Services program at Children's Mercy Kansas City in 1996 and currently is the senior liaison for their physician Services team. She received a Bachelor of Science in Business from Emporia State University and began working at St. Francis Regional Medical Center, where she held several positions, including Physician Relations Representative and Manager, prior to joining Children's Mercy. 


janet nelson

Senior Director - Learning, Development and Culture, Virginia Commonwealth University
Richmond, Virginia

Jan Nelson (MBA, Masters Org Development) brings over 25 years of experience in strategic management and organization, learning and leadership development to both the public and private sectors. She draws on her coaching and development skills to work closely with organizational leaders in health care, higher education and other industries. Jan’s practice areas include performance consulting, team effectiveness, organization design, diagnostic and organization assessment change management, HR metrics, strategic planning, and innovation/design thinking.


Ashley pollard

Practice Liaison and Events Supervisor, United Digestive
Atlanta, Georgia 

In 2015, Ashley Pollard took on the role of Practice Liaison and Events Supervisor for the largest gastroenterology practice in the country, Atlanta Gastroenterology Associates. After a decade of working in a myriad of industries, she relishes the challenge of working on the business side of healthcare. By partnering with the public and referring physicians, she has expanded AGA’s physician liaison team and helped increase on-the-ground marketing efforts. Ashley has a degree in psychology from The University of Georgia as well as an MBA in International Business from Georgia State University. In her free time, she enjoys walks with her puppy, Sophie, aqua aerobics, traveling and cooking.


chantal reyna, md

UC Health, University of Cincinnati Medical Center
Cincinnati, Ohio 

Dr. Chantal Reyna is an Assistant Professor of Surgery, Breast Surgical Oncology at UC Health in Cincinnati, OH. She received her medical degree from the University of Nevada, School of Medicine, completed her residency in general surgery at the University of Nevada – School of Medicine, University Medical Center and Children’s Hospital of Nevada, and a fellowship in breast surgical oncology at the H. Lee Moffitt Cancer Center and Research Institute in Tampa, FL.


Alex Sandoval, Ms

Project Director Clinical Operations, MD Anderson Cancer Center
Houston, Texas 

Alex joined MD Anderson in 1989 as a research assistant. He was awarded a Master of Science Degree in Biochemistry while conducting research here at MD Anderson. His career has taken him through research administration, performance improvement and operations in the healthcare setting. Alex joined the Office of Physician Relations in 2002. Alex is currently responsible for all of physician relations data, reporting, and dashboarding activities.  His priorities include territory referral analysis and developing key outcomes measurements that support departmental and institutional initiatives.


Naddira Savard

Director, Physician Relationship Management, Northwell Health Ambulatory Services
Manhasset, New York

Naddira Savard is a Director of Physician Relationship Management at Northwell Health in New York. She is responsible for the success of ten physician liaisons in Queens, Nassau, and Suffolk counties. Her team finds new business opportunities, works to support referral channels, manages market intelligence, and helps grow Northwell’s Premium IPA. Naddira has been with Northwell for over 13 years and has a Master’s degree in Health Care Administration. Backed by Northwell’s senior leadership, she has enhanced their physician relationship management strategy and helped retain the program’s status as one of the best in health care


Joel shu, md, mba

Chief Medical/Chief Quality Officer, Emory Healthcare Network 
Atlanta, Georgia 

Joel Shu is the Chief Medical Officer and Chief Quality Officer of the Emory Healthcare Network (EHN) in Atlanta, Georgia, a clinically integrated network, established in 2011.  The EHN joins together Emory Healthcare Hospitals and employed and private practice physicians into a single comprehensive healthcare system focused on increasing value by improving health care quality and outcomes while managing the total cost of care.  Dr. Shu is responsible for medical direction of the EHN, clinical quality performance in the EHN patient population, and the infrastructure and programs required for performance in value-based care.

Prior to joining Emory, Dr. Shu served as Vice President of Clinical Transformation and Population Health as well as Interim Chief Medical Information Officer for Catholic Health Services of Long Island (CHS), a six-hospital system in Long Island, New York.  Dr. Shu also served as Chief Medical Officer of CHS Physician Partners, an independent practice association with over 450 practices, 1800 physicians, and 100,000 covered lives and its own accountable care organization.  Dr. Shu lead a team to achieve value-based payments across a variety of payor contracts while lowering avoidable hospital utilization, resulting in a healthier population across Long Island.

Before joining CHS, Dr. Shu was project director of an accountable care organization for Jersey City Medical Center, where he held various administrative and clinical positions since 2008.  He instituted clinical practice changes within the ACO to achieve better results in areas including bundled payment care, inpatient symptom management programs, outpatient cancer rehabilitation, and patient satisfaction.  Concurrently, Dr. Shu served as Chair of Medical Staff Peer Review, Director of Electronic Medical Record Implementation, and Director of Continuing Medical Education, in addition to managing an anesthesia department.

Dr. Shu earned his medical degree from Temple University School of Medicine and his master’s in business administration from New York University Stern School of Business.  He is an avid tennis and piano player and enjoys a wide variety of sports and arts.


Katie Hart Smith, RN

Physician Liaison, Children's Healthcare of Atlanta
Atlanta, Georgia

Katie Hart Smith, a columnist and published author for 25 years, obtained a B.S. in Nursing from Georgia State University and later received a MBA from Troy State University. She rose through the ranks at Children’s Healthcare of Atlanta, specialized in pediatric orthopaedics and sports medicine, and became Children's Hospital of Atlanta's first Director of Orthopaedics in 1998. For the past nineteen years, she has worked in the community and physician outreach roles for the hospital system.


Dusty Smith, md

Surgical Association of Mobile, P.A.
Bay Minette, Alabama

Dr. Dusty Smith joined Surgical Association of Mobile (SAMPA) in July 2012. She is certified by the American Board of Surgery and a Fellow of the American College of Surgeons. Dr. Smith is a member of the American Society of Metabolic and Bariatric Surgery, Society of American Gastrointestinal and Endoscopic Surgeons (SAGES), the Christian Medical and Dental Association, Medical Association of the State of Alabama, American Medical Association, and the Medical Society of Mobile County.


tammy tiller-hewitt, mba, fache

Chief Executive Officer, Tiller-Hewitt HealthCare Strategies
Pocahontas, Illinois 

Tammy has led Tiller-Hewitt HealthCare Strategies, the nation's leading firm in Physician Relations and Retention solutions for over 17 years. Previously, she served for 20 years in physician-hospital relations and practice management leadership roles with BJC HealthCare. Tammy has enabled hundreds of hospitals, health systems, and physician organizations to achieve sustained, strategic growth and retention. Tammy holds a Master's in Healthcare Administration from Trinity University, and is a Fellow of the Amerian College of Healthcare Executives.


Tommy Tiller 

Chief Operating Officer of Tiller-Hewitt Healthcare Strategies
St. Louis, Missouri 

Thomas Tiller collaborates with hospitals and physicians to build and cultivate relationships for strategic growth. He assesses, designs and executes high-performance physician liaison programs, provider referral networks to strategically increase service line and specialty referrals. His program execution hardwires organizational culture for to achieve their goals for revenue, physician retention population health, and strategic market share in the value-based economy. Tiller-Hewitt HealthCare Strategies has enabled hundreds of hospitals, health systems and physician organizations nationwide to achieve and sustain strategic growth


Kimberly valva

Director of Operations-Business Development US Physical Therapy
Houston, Texas 

Kim Valva started her career as a Personal Trainer and Fitness Sales and Marketing Director in New York City. In 2012 she started with US Physical Therapy as a Sales Rep and was promoted to Director of Operations-Business Development in 2017. Kim is married and has 2 daughters. In her spare time, she enjoys boxing, lifting weights, reading urban fantasy novels, and traveling the country with her family to attend professional wrestling shows.


Mary Wells, md

Fairhope OB/GYN, P.C.
Fairhope, Alabama

Dr. Mary Wells is committed to caring for the women of her community. Her philosophy – “Women’s healthcare must be seen as a continuum, as our patients have varying needs depending on their respective stages of life. My goal for each woman is to help her understand these changes, and to empower her to be an active participant in her care. I also strive to be that physician with which my patients can personally relate.”

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