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*Times and Content Subject to Change
*All times listed in EST

7:15 am - 8:00 am

Continental Breakfast

8:00 am - 8:15 am

Welcome/Conference Overview

8:15 am - 9:00 am

Opening Keynote - Stress, Burnout & Early Retirement - Mindfulness Tools for Healthcare Professionals

Alan London, MD, MDL Solutions, LLC

Dr. London’s presentation will cover a series of topics and healthcare trends which are relevant to Physician Liaisons at all levels of experience. The discussion will stimulate new thinking and offer practical ideas that can be “taken back to work on Monday.”

The presentation will begin with some insights into how the training of physicians impacts their practice mindset and the ability to change as healthcare demands. Practice models and reimbursement continue to evolve and it is important to stay current with these changes in terms of recruitment and onboarding of new providers. The changes in provider incentives have impacted compensation and these have a significant impact on professional satisfaction. New technology and smartphone apps are changing the way patients access healthcare resources, making visits much more convenient. But, these also impact the way providers schedule and deliver care and are markedly different than the traditional visits of the past. Lastly, there will be a discussion of mindfulness and how we all can use mindfulness tools to deal with the enormous stress in our careers and lives and help to build more compassionate organizations.

9:00 am - 9:45 am

Plenary Talk - The End of an Era - Healthcare Has Transformed, Have You?
Tammy Tiller-Hewitt, Chief Executive Officer, Tiller-Hewitt HealthCare Strategies

It’s crystal clear, healthcare as we knew it will never be the same. Transformation can be exhilarating when it's planned, but transformation is an entirely different experience when it's forced upon an organization, an industry and the world. The question is, if the healthcare industry has transformed – how have you?

9:45 am - 10:15 am

Refreshment Break/Visit Sponsors

10:15 am - 11:30 am

Concurrent Sessions

Evolution of the Liaison Role-Referral Resolution Committee and Streamlining Access
Kelsey Snyder, Physician Liaison, Parkview Health, Parkview Cancer Institute

This session will dive into the importance of removing tunnel vision during provider interactions and really learning to anticipate needs or read between the lines. Provider's are busy and often do not have time to determine who/what/when/where/how on resources available to them. Hear the story of how a new liaison program has evolved from marketing/outreach to issue resolution, access improvement, and provider education to build meaningful relationships and help improve the patient experience.

Manager/Director - Let’s Go! Leaders and Team Evolve Together
Bonnie Little, System Executive Director, Network Development & Physician Relations, UNC Healthcare
Kriss Barlow, Principal, Barlow/McCarthy

It’s been quite a year for liaison teams and for good or bad, there is no going back. Team leaders are feeling tremendous pressure to bring the team back to optimal field performance AND make sure the impact and results come quickly. In this session, a case study with national perspectives, we’ll discuss strategic alignment, program structures that optimize the available FTE’s and ideas for building an aligned leadership team and liaisons that have clear direction and energy for their every day work.

Building a Business Case to Bring Your Ideas Forward: Tools for Sharing New Ideas in a Persuasive Way
Kristyn Wasylik, 
Senior Director of Regional Development, Nationwide Children's Hospital 

Sometimes, how you present a concept is as important as the concept itself. This session will focus on using business case concepts in your day to day conversations, developing a toolkit to present your ideas in a compelling way and successfully gaining stakeholder buy-in.

11:30 am - 12:30 pm

Plenary Talk - Using Data to Accelerate Growth and Better Serve Your Referring Partners
Alan Kramer, 
Assistant Vice President, Health System Emerging Strategies, UT Southwestern Medical Center
Dede McFarland, Manager, Health System Physician Outreach

Join us as we do a deep dive into how you can unlock data analytics within your organization to transform the way your team engages with the referring partners.

12:30 pm - 2:00 pm

Group Luncheon Roundtable Discussions

Manager/Director Strategic Conversations

2:00 pm - 3:15 pm

Concurrent Sessions

Manager/Director Strategic Conversations - Needs Assessment Results

And We Thought it Couldn't Get Any Better
Lori Carsey, Physician Liaison, Akron Children's Hospital
Dr. Elena Rossi, Medical Director of Special Projects, Akron Children's Hospital

This presentation will unveil how internal relationships are the backbone to conquering a new initiative with the external providers. We will take you though the birth of our pediatric ACO and share the projected evolution of it. It will illustrate how passion, tenacity and perseverance create enjoyment in the work place and push Physician Liaisons to continue to use their talents to stay present in health care changes.

Strategy On A Budget
Gabriel Flores, Provider Relations Manager, Strategic Outreach, Oregon Health & Science University

Do you want to learn the basics of building a strategy on a budget? Join Gabriel Flores, Provider Relations Manager, Oregon Health & Science University as he walks physician liaison through strategic fundamentals. From S.W.O.T. analysis, to 30-60-90 day plans, to follow-up – this presentation will leave you with ability to construct a strategic outreach plan limited data.

3:15 pm - 3:45 pm

Refreshment Break/Visit Sponsors

3:45 pm - 5:00 pm

Plenary Talk - Want Mental Fitness? Let’s Get It, Keep It, and Maintain It.
Kimble Richardson, M.S., LMHC, LCSW, LMFT, LCAC, LCAC Manager, Business Development and Referrals Community Health Network - Behavioral Health

Skills for resilience and mental fitness are important now more than ever. This presentation will describe current thoughts and research about mental fitness, resilience, and the skills necessary for maintenance. In addition, at least two kinds of peer support models will be discussed that can be used with healthcare professionals to help maintain health and workforce readiness. Real examples of healthcare crises and interventions will be presented. The presenter has coordinated and participated in over 800 responses to critical incidents in his 35-year career as a mental health professional.

5:00 pm - 6:00 pm

Networking Reception

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