Senior Physician Relations Manager, University of Utah Health
Gus is a Senior Physician Relations Consultant at the University of Utah Health Center and has been with them for eight years. He has experience in different aspects of healthcare services ranging from home health to DME including a clinical work history as a Respiratory Therapist at the Veterans Administration Medical Center in Salt Lake City.
Manager - Business Development, Cook Children's Healthcare System
Holly Aldridge is an accomplished nursing leader with extensive experience in progressive leadership, strategic planning, service line development and relationship building. Her 15+ years of experience as a nurse leader transitioned well to her current position with Cook Children's Healthcare System in Fort Worth, Texas as the manager of Business Development. Here she leads a team of 6 physician liaisons that cover the state of Texas, works alongside system leadership on development initiatives and strives to cultivate and mentor future leaders.
susan r. bailey, MD
Speaker, House of Delegates, American Medical Association
Susan R. Bailey, MD, an allergist and immunologist from Fort Worth, Texas, was reelected speaker of the American Medical Association House of Delegates in June 2018. Previously, she served as vice speaker for four years. A tenacious advocate for physicians and the patients who depend on them, Dr. Bailey has held numerous positions for the AMA. She was chair of the AMA Council on Medical Education, chair of the Texas delegation to the AMA and served as the AMA representative to the Assembly of the American Board of Medical Specialties. She also completed a five-year term as the AMA nominee to the board of directors of the Accreditation Council for Continuing Medical Education. She currently represents the AMA on the board of directors of COLA.
Director of Corporate Communication, TIller-Hewitt Healthcare Strategies
Mary Barber guides Tiller-Hewitt’s thought leadership and outreach, keeping her finger on the industry’s pulse and key topics such as physician engagement, retention, recruitment and leadership. She served on the steering committee of the new AAPL benchmark survey and has produced content, presentations and workshops for AAPL as well as for the American College of HealthCare Executives, Forum for Healthcare Strategists, AHA’s Rural Hospital Leadership Conference, Becker’s Hospital Review, Society for Healthcare Strategy and Market Development, Medical Group Management Association, American Medical Group Association and American College of Physician Executives.
Kriss Barlow has earned a national reputation as an expert in physician relationship and growth strategies for clients. She builds physician engagement - increasing referrals and delivering meaningful, measurable results. She is a sought after speaker and trainer, and is the author of four books on physician relationships. Kriss served on the Board of Directors for the AHA's Society for Strategy and Market Development (SHSMD) and is a certified sales instructor.
jonathan barlow, md
Orthopedic Surgeon, Mayo Clinic
Jon Barlow is a shoulder and elbow trauma surgeon at Mayo Clinic in Rochester, Minnesota. He also serves as the Chair of Orthopedic Surgery for the Mayo Clinic Health Systems with administrative responsibility for approximately 50 regional orthopedic surgeons. Prior to joining the team at Mayo, he practiced shoulder and elbow orthopedic surgery for 3 years at Ohio State. He completed medical school at the University of Wisconsin and an orthopedic residency at Mayo Clinic. Dr. Barlow then completed 2 fellowship programs, the first in shoulder and elbow orthopedic surgery at Jefferson's Rothman Institute in Philadelphia and then in Sports Medicine at The Ohio State University. He has grown up appreciating the value of a physician relationship strategy through his mother and has personally seen his practice grown when referral sources are nurtured.
Chief Operating Officer, Marketware
As the Chief Operating Officer for Marketware, Carrie is focused on building dynamic partnerships that will help Marketware clients strengthen and grow targeted service lines, maximizing their bottom-line results. She loves connecting people, finding new ways to engage key audiences and using a combination of data and storytelling to highlight how awesome her clients are. Carrie holds a B.A. in Public Policy and Administration from the College of William and Mary and an M.B.A. in Healthcare Management from Regis University. In addition to serving in several system-level and hospital administrative roles, Carrie is board certified in Healthcare Management by the American College of Healthcare Executives.
Susan Boydell is a partner with Barlow/McCarthy specializing in helping hospitals and health systems create customized solutions for referral development, leakage improvement, developing teams and keeping organizations one step ahead of trends. Susan has more than 25 years of experience working for large health care systems. Before joining Barlow/McCarthy, Susan led business growth strategy at Texas Health Resources and was the marketing and brand leader with BayCare Health System.
Darren BurchPhysician Outreach Liaison, Legacy Health System
Darren Burch is a Physician Outreach Liaison for the Legacy Health System in Portland, Oregon. He is a healthcare strategist with over 13 years of experience specializing in healthcare business and programmatic development. He has worked across the healthcare continuum including skilled nursing, memory care, home health, LTAHs, large acute care hospital systems, and academic medical centers.
daniel chappell, DO
Family Practice Physician, Ogden Clinic
Dr. Daniel Chappell was born and raised in Salt Lake City and studied microbiology at Brigham Young University. Afterward, he moved to Nevada to obtain his doctorate and served a residency at the Mayo Clinic College of Graduate Medical Education in Rochester, Minnesota. While serving his residency, Dr. Chappell was also an instructor of Family Medicine at Mayo Clinic, teaching over twenty educational courses and activities. Dr. Chappel enjoys the full scope of family medicine: OB/GYN, Pediatrics, and Adult Healthcare. He loves delivering and caring for babies. Dr. Chappell's other interests include dermatology and sports medicine. Currently, Daniel serves as the Treasurer on the Executive Committee of Utah Academy of Family Physicians and is an adjunct faculty member for the University of Utah Department of Family and Preventive Medicine.
Oncology Physician Liaison Manager, MaineHealth Cancer Care Network
Jill is the Oncology Physician Liaison Manager for the MaineHealth Cancer Care Network. She has her MBA from Boston University and is a Registered Nurse. She is skilled in system management and improving delivery of health care and has won numerous national and regional awards recognizing her contributions.
Vice President of Operations for HCA Healthcare, John Randolph Medical Center
Lauren was named Vice President of Operations for HCA Healthcare, John Randolph Medical Center in July 2018. Previously, she was Vice President Market Development & Acquisition for Lake Norman Regional Medical Center, where she managed Physician Outreach Teams, in coordination with network hospitals. Lauren completed her Master's Degree in Business Administration University of North Carolina at Chapel Hill, Kenan-Flagler Business School and holds a Bachelor of Science in Business Administration in Marketing from Appalachian States University.
Tracie L. Fillerup
Senior Provider Liaison, Intermountain Healthcare
Senior Provider Liaison, Intermountain Healthcare
Tracie Fillerup obtained her Bachelors Degree in Radiologic Science from Weber State University, and has over two decades of experience in the Healthcare Industry. She helped lead the launch of emerging technology to a national audience. She's promoted healthcare services in Hospital Systems and Independent facilities. Tracie is currently a Senior Provider Liaison helping lead a team of 16.
Senior Physician Liaison, Baylor Scott & White Health
James Finnen is a Senior Physician Liaison with Baylor Scott & White Health covering the Austin Texas area. He enjoys building business relationships and accelerating the awareness and growth of medical specialists in his reagion. While serving this region, the number of Baylor Scott & White hospitals has more than doubled (2 to 5) and the number of clinics has almost tripled (12 to 35). James is a past AAPL President and has been a featured speaker for AAPL and SHSMD. Prior to moving into Healthcare, he worked at IBM in various worldwide sales and marketing roles. He earned his bachelor degree from the University of California at Berkeley, and his MBA from the University of Texas at Austin.
Provider Relations Manager, Oregon Health & Science University
Gabriel Flores is a Provider Relations Manager nearing 20 years of service at Oregon Health and Science University. He is an experienced strategic manager: developing action plans, analyzing market trends and managing relationships. A 2010 Golden Rose Award recipient for outstanding customer service, Gabriel believes what is best for the patient is best for business. Outside of work, Gabriel enjoys the misery of defeat as he is a life-long Raiders fan.
Director of Professional Outreach/Physician Liaison, Merit Health Wesley
Beverley has served Merit Health Wesley organization since 2005 and is responsible for achieving service line growth in alignment with market strategy. She was involved in the launch of the Physician-Hospital Relations program, which brough structure, data-driven insights and professional training to the organization. She has delivered onsite training to 16 new liaisons from across the country and is known by physicians as Beverley "Get-it-Done" Fox-Bray. Beverley arrived in Mississippi from England in 2001.
patrick b. gallagher
Outreach Partner, Intermountain Healthcare
Patrick currently works as a Senior Provider Liaison helping to supervise a team of Provider Liaisons at Intermountain Healthcare. He has been working with Intermountain for the past eight years. Previously, Patrick worked for 11 years as a pharmaceutical representative in Utah and California. He is a native of California now living in Utah. He earned his Bachelor of Arts degree in Political Science from U.C. Davis and his MBA in Healthcare Administration from WGU.
Physician Relations Manager, Dayton Children's Hospital
Nancy Herin is the Physician Relations Manager at Dayton Children's Hospital. Nancy has over 10 years of experience providing executive administrative support and exceptional customer service both inside and outside the healthcare industry. She has worked as a physician liaison for 5 years. Over the last year, she has taken on a new position within the hospital as the internal Physician Relations Manager where she recruits, on-boards, markets, and retains physicians and their families. She works closely with the external liaisons and service line marketing divisions, as well as clinical support staff and senior leadership, to ensure providers are able to operate with patient-centered focus and without internal barriers. Nancy earned her Bachelor's Degree in Speech Communications from The University of Georgia.
Manager, Physician Liaison Services, Cone Health
After 8 years of leading the Physician Liaison program that he launched at St. Vincent Healthcare in Billings, Montana, Trent Hickes headed east in 2018 to become the Manager of Physician Liaison Services at Cone Health, based in Greensboro, North Carolina. Trent has a passion for coaching and developing leaders, as well as serving others. He and his wife, Calley, partner with FREE International to Find, Rescue, Embrace, and Empower victims of human trafficking. In his downtime, he can usually be found waist deep in his favorite trout stream or spending time with his family, including his five children and one grandson.
Director of Growth and Physician Relations, Nationwide Children's Hospital
Matt Hughes is the Director of Growth & Physician Relations at Nationwide Children’s Hospital in Columbus, Ohio. He leads the Physician Liaison Team, International Patient Services and Domestic Growth Initiatives. Matt is a graduate of The Ohio State University with a BA in Organizational Communication. His background includes medical sales, sales management and sales operations.
CEO & Founder, Kelley Knott LLC
Kelly's experience in building multiple 7 figure physician liaison programs gives her students the profitable action steps for building a highly engaged physician relations marketing program, with online training courses, one-on-one consulting and training, and proven and tested strategies to build physician referral relationships with ease.
Bonnie Little (moderator)
System Director, Network Development & Physician Relations, UNC Healthcare
Bonnie Little has devoted over 20 years of her professional career to the healthcare industry. She currently serves at the System Director for Network Development & Physician Relations for UNC Health Care. She supports physician relations programs at UNC REX Health Care, Nash Health Care, Johnston Health and Wayne Memorial. She originally joined UNC as a Physician Liaison with UNC REX. During her time, the UNC Health Care system has experienced tremendous growth. Bonnie has been instrumental in developing the UNC REX of Wakefield campus, the employed REX Specialty Physician groups, UNC Physicians Network, the North Carolina Heart & Vascular Hospital and the UNC Health Alliance. She has been at the forefront of developing UNC REX into a regional transfer center for Wake County and eastern North Carolina, which has grown tenfold in the last three years. She led the way in developing Physician Relations programs for Johnston Health, Nash Health Care and Wayne Memorial. Prior to coming to UNC, Bonnie served as the Director of Marketing and Public Relations for Franklin Regional Medical Center, HMA.
Senior Physician Relations Consultant, University of Utah Health
Stacy is a Senior PRC with University of Utah Health, Office of Network Development and Telehealth covering Salt Lake City and various rural locations. After working for Cardiovascular Service Line for seven years, Stacy is now a generalist working with multiple services and areas. During her time in CV, Stacy was part of a team growing physician outreach from 3 to 21 clinics. Previous to her 10 year career at UHealth, Stacy worked in other healthcare roles including 9 years at Salt Lake Regional Medical Center. In addition to these, she has also worked as an RT and Sales Professional for two DME companies. Stacy enjoys building relationships with providers, clinic managers and support staff and finding ways to develop and maintain strong partnerships, Stacy has a Respiratory Therapy degree from Weber State University and a Bachelor of Science degree in Business Management from Western Governors University.
Physician Relations Representative, Tampa General Hospital
Rebeca is a University of Florida graduate where she earned her Bachelors of Science in Public Relations. She began her career in healthcare working for a hospital system in South Florida. She spent more than five years working with their public relations and marketing teams before transitioning to physician relations. She joined Tampa General Hospital’s physician relations team in 2017 where she specific works with a variety of medical and surgical specialists including Oncology, Bariatric Surgery, Colorectal Surgery, Thyroid/Parathyroid subspecialists, Neuro/Spine and Urology.
marcus d. mazur, md
Neurosurgeon, University of Utah
Dr. Marcus D. Mazur is an Assistant Professor in the Department of Neurosurgery at the University of Utah. His clinical focus is on disorders of the cervical, thoracic and lumbar spine. He completed a postgraduate complex spine fellowship at the University of Virginia, where he received advanced training both in the correction of spinal deformity and in minimally invasive spine surgery. Dr. Mazur also practices general neurosurgery and sees patients at both the Clinical Neuroscience Center and at Farmington Health Center.
cameron m. mcgregor
Chief Strategy Officer, Ms. Medicine
Cameron serves as the Chief Strategy Officer for Ms. Medicine. She has developed and directed multidisciplinary operational teams as System Vice President of the Neuroscience and Spine Institutes and System Director of Operational Innovation. Cameron holds a Master of Science in Nursing and Health Systems Management from Vanderbilt University and a Bachelor of Science in Nursing from the Medical College of Georgia.
System Director, Network Development and Physician Relations, UNC Health Care
Lisa is the UNC Health Care System Director for Network Development & Physician Relations. She supports programs at UNC Medical Center, Chatham, and Hillsboro hospital campuses, as well as UNC Caldwell and UNC Rockingham. Lisa began her career with UNC Health Care in 2012 as a Physician Liaison. Prior to joining UNC, she had over 15 years of experience in the pharmaceutical industry in North Carolina.
Director of Physician Outreach, Multicare Deaconess Hospital
Trina A. Olson is Director of Physician Outreach at Multicare Deaconess Hospital in Spokane, Washington, where she is responsible for implementing best practices in daily activities, planned campaigns, and multi-level outreach programs. Prior to working with Multicare Health System, Trina held the position of Physician Liaison for The Shriners Hospitals for Children-Spokane. Trina has over 15 years of business development experience within the Pacific Northwest Region, British Columbia, and Alberta and has a proven track record of developing and fostering long-standing relationships in healthcare. She has implemented numerous pathways of access for patients and providers including creating the Shriners Hospitals first fracture clinic as well as other specialized outreach clinics throughout her career. With her considerable experience using several different PRM/CRM platforms, Trina is considered a “super user” and enjoys sharing best practices with peers. She strongly believes that a successful outreach director must focus on long-term business development versus a myopic tendency to merely cover “duties as assigned.”
Outreach Services Director, Intermountain Healthcare
Robert Perkins serves as the Outreach Services Director for Intermountain Healthcare where he oversees outreach efforts throughout the state of Utah. These efforts include growth initiatives, efforts of provider alignment, referral leakage reduction, access, and retention. With over 20 years of experience in healthcare outreach, operations, and administration, Robert is uniquely positioned to help Intermountain execute on their growth initiatives.
VP Product Management, IQVIA
Amanda Prail is currently responsible for defining the Payer and Provider solutions portfolio at IQVIA, a portfolio enabling many of the current transformations in healthcare, including solutions for member engagement, consumer transparency, provider performance management and provider engagement. Amanda uniquely combines a skill set for both product management and user centered design, pioneering the application of user centered design to the development of software and to the process of product innovation.
Physician Relations Manager, La Peer Health Systems
Jeannelle Preciado is the Physician Relations Manager at La Peer Health Systems, an advanced ambulatory multi-specialty surgery center based in Beverly Hills, California. Jeannelle has over 20 years of experience providing administrative support and exceptional customer service in the healthcare industry. As a nationally certified medical assistant, Jeannelle is responsible for tracking the centers financial progress and enhancing staff morale. With superior attention to detail and more than 10 years of surgery-scheduling experience in an ASC/multi-specialty field, Jeannelle works closely with La Peer Health System's CEO to recruit physicians, assist in business development operations, and communicate with more than 100 physicians and staff members.
Service Line Marketing Director, Dayton Children's Hospital
Deborah is an experienced healthcare marketer, liaison, communications specialist, and sales professional. She works closely with Dayton Children's senior leadership and other directors in developing strategies and plans for growth and improved market position of the hospitals core services. Previously, she was Director of Professional Outreach and Physician Relations at Affinity Medical Center. Deborah earned her Master's Degree in Health Communication from Boston University - Metropolitan College,and Bachelor of Science in Business Management/Marketing from The University of Akron.
Vice President for Outreach & TeleHealth Services, Intermountain Healthcare
Jim Sheets is the Vice President of Outreach Services Development for Intermountain Healthcare. This role includes system strategy, market growth, and business development as well as accountability for Outreach Services, Telehealth, Provider Support Services, Life Flight and the Transfer Center. Jim has been an Intermountain leader since 2007 - serving as CEO and Administrator at LDS Hospital and an Operations Officer prior to his current role. Prior to joining Intermountain, Jim held leadership positions for nearly a decade at St. Joseph's Hospital and Medical Center in Phoenix and Enloe Medical Center in Chico, California. Jim earned both Master of Healthcare Administration and Master of Business Administration degrees from the University of Minnesota and a Bachelor of Science degree in business management from the University of Utah. He also completed an administrative fellowship at Catholic Healthcare West and Dominican Santa Cruz Hospital in California.
Vice President, Marketing & Business Development, Cape Regional Health System
Mike Slusarz is a seasoned marketing, advertising, communications, and branding professional with over 30 years of experience in brand management, advertising, strategic marketing, and corporate communications. He is currently the Vice President of Marketing & Business Development at Cape Regional Health System and has held senior leadership positions with Barnabas Health, New Jersey's largest health care delivery system and The Marathon Group, an award-winning advertising and branding firm.
Tamekia Mizladi Smith
CEO, EDU Arts, LLC
Tamekia MizLadi Smith is the founder and CEO of EDU Arts, LLC; the author of "Take the Stage" and "Overcoming Social Determinants through Arts and Mentoring" and a 2018 TED talk presenter. With over 20 years of diverse speaking, facilitation, and training experience, her provocative approach to educating her audience through various forms of creative arts has made her a sought after speaker.
Physician Liaison, Cook Children's Healthcare System
Nate Stark has built his professional life around the service of helping others, especially the children of Texas. His extensive experience as a pediatric nurse and clinical coordinator transitioned well to his current role as a physician liaison fro Cook Children's Healthcare System in Fort Worth, Texas. His professional experience and passion for patient access, along with excellent relationship building skills have led to his overwhelming success as a physician liaison on one of the best Business Development teams in the nation.
tammy tiller-hewitt, mba, fache
Chief Executive Officer, Tiller-Hewitt HealthCare Strategies
Tammy has led Tiller-Hewitt HealthCare Strategies, the nation's leading firm in Physician Relations and Retention solutions for over 17 years. Previously, she served for 20 years in physician-hospital relations and practice management leadership roles with BJC HealthCare. Tammy has enabled hundreds of hospitals, health systems, and physician organizations to achieve sustained, strategic growth and retention. Tammy holds a Master's in Healthcare Administration from Trinity University, and is a Fellow of the Amerian College of Healthcare Executives.
Lead Strategist, Welltok
Ty is a Lead Client Strategist for Tea Leaves Health. In this role, Ty works with clients on supporting and enhancing their physician relations strategies by using Physicianology. Ty brings an extensive background in physician relations, and has spent his entire career in healthcare. Most recently, Ty was a physician liaison with MD Anderson for the past six years. Prior to that, he has experience as a Director of Business Development for Pros Pricing and as a Pharma Representative with Johnson & Johnson. Ty has an MBA from the University of Houston and B.A. in Psychology from Washington University in St Louis.
AVP of Client Solutions, SymphonyRM
Akash Trivedi is AVP of client solutions at SymphonyRM, where he is responsible for the successful implementation and ongoing utilization of SymphonyRM products across large health systems in the western United States. Currently, his clients are using SymphonyRM’s Customer Relationship Management (CRM) and Provider Relationship Management (PRM) products as key components of their digital transformations. Prior to joining SymphonyRM, Akash was a management consultant for Accenture where he worked at the cusp of innovation within healthcare and life sciences: helping Hospitals, Providers, Payers, and Pharma use technology to enhance the patient and provider experience, simplify the patient journey, and improve care delivery. Akash began his career at Kaiser Permanente, where he worked closely with physicians and medical group administrators to improve patient access and clinical operations. Akash has a BA in Economics from the University of California, Irvine and a MPH from the University of Southern California.
Physician Outreach Liaison, Randall Children's Hospital at Legacy Emanuel
Maegan Vidal is the physician outreach liaison for Randall Children's Hospital at Legacy Emanuel and Maternal Fetal Medicine at Legacy Health in Portland, Oregon. Maegan received her Master of Public Adminisitration from Portland State University. She enjoys spending time with her kindergartner, husband, and Shih-Tzu in the suburbs of Portland.
deidre m. weber
Manager, Physician Relations, Spectrum Health
Deidre Weber is the Manager of Physician Relations and Regional Services for Spectrum Health. Her primary focus is partnering with physicians and hospital administration to develop and maintain strong partnerships with community providers. In addition to managing the physician relations team of nine, she oversees provider connectivity and the Spectrum Health Epic Community Connect program. She recently led the development and deployment of EpicCare Link to community practices. EpicCare Link is a new web-based tool for Spectrum Health, and its implementation served as a catalyst to expand connectivity and reach to community/independent providers. Deidre has a Masters in Public Policy and Administration from Northwestern University.
National Director of Healthcare Programs, Family to Family Support Network
Dixie Weber is an expert in best practices in the care of Unique Perinatal Populations including women making an adoption plan, families growing through surrogacy arrangements, the pregnant incarcerated population, women giving birth after sexual assault or domestic violence and social complex families. She has established expectations for healthcare in the delivery of comprehensive, consistent, and high-quality medical care for these complex patients. She has developed numerous innovative programs and has spoken across the country on topics including Generational Workforce Managemetn, Neutral Compassionate Care Models, and Bioethics and Leadership Development. Dixie holds a master's degree in nursing leadership, as well as a post-graduate certificate in adult learning theory. She is a pro-education healthcare advocate working to influence congessional leaders at both the state and national levels to continue effors to improve women's health.